Your Privacy Matters

Privacy Policy

This Privacy Policy explains how Hvac Cool Supply collects, uses, and protects your personal information when you visit our site or place an order with us.

Last updated: May 2026

1 Personal Information We Collect

When you visit our site, we automatically collect basic technical information about your device — including your browser type, IP address, time zone, and cookies installed on your device. As you browse, we also track which pages and products you view, the websites or search terms that referred you, and how you interact with our site.

When you place (or attempt to place) an order, we also collect:

  • Full name
  • Billing address
  • Shipping address
  • Payment information (credit card, PayPal, etc.)
  • Email address
  • Phone number

2 How We Use Your Information

We use the information we collect to provide a smooth, secure shopping experience. Specifically, we use it to:

  • Process your orders and deliver your products
  • Communicate with you about your order or account
  • Screen orders for fraud or other potential risks
  • Improve and optimize the website experience
  • Send you product updates or promotions (only with your consent)

3 Sharing Your Personal Information

We never sell or rent your personal information. We only share it with trusted third-party service providers who help us run our business, such as:

  • WooCommerce — to power our online store
  • Google Analytics — to understand how customers use the site
  • Shipping carriers like DHL, FedEx, UPS, or local couriers — to deliver your orders
We may also share information when legally required — for example, in response to a subpoena, search warrant, or other lawful government request.

4 Data Retention

When you place an order, we keep your order details on file for our records unless you ask us to delete them. You can request deletion at any time by emailing our support team.

5 Your Rights

If you are a resident of the European Union, California, or another jurisdiction with similar privacy laws, you have the right to:

  • Access the personal information we hold about you
  • Request that your information be corrected or updated
  • Request that your personal information be deleted
To exercise these rights, email us at support@hvacoolsupply.com and we'll respond as soon as possible.

6 Security

We take reasonable precautions to protect your information. All data is stored on secure servers and protected using industry-standard encryption. That said, no method of transmission over the internet is 100% secure, so we encourage you to use strong passwords and keep your account information confidential.

7 Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We recommend reviewing this page periodically so you stay informed about how we protect your information.

Questions About Your Privacy?

If you have any questions about this policy or how we handle your personal information, our team is here to help.

📍 Mailing Address
19312-60 Cabot Blvd.
Hayward, California 94545
United States